I've had nothing but bad experiences with the gun counter at this location. Its always extremely busy and the counter is understaffed. I called several times over the course of a week to see if the firearm I want is available (I live 45 minutes away) and I've never actually been able to talk to anyone. I went in once to check out a few guns and get a feel for what I wanted. After waiting for at least 45 minutes to talk to anyone I asked the guy at the counter if they had any Glock 19's I could look at and he immediately said they were out of stock. All it took was a 3 second glance at the display case for me to see there was one sitting on the shelf below the top shelf. I'm willing to bet there were even more in the back. This guy was really lazy and arrogant and when I called him out he just brushed me off and gave me a hard time when I had any questions. I came in prepared to spend upwards of $700 on a gun and accessories but I think I'm better off going elsewhere. I get that buying a gun is a process and there are a lot of steps involved and a lot of time needs to be spent with each customer but they need to hire more gun associates or at least transfer more employees from other departments, the gun counter is always swamped but the guys in fishing just stand around.
Cabela's is a large store that sells hunting, fishing, camping, recreational shooting and outdoor gear. There's an entire room upstairs for clearance items. The also have a showroom for boats downstairs. The large aquarium is fun to walk through and there's also a staged mountain side with stuffed animals to look at. They have good prices on sale items throughout the store.
Want a firearm? Forget about it! Been here for over an hour and served two customers... I'm tenth in line just to talk to the gun counter. I'll still have to check out and that line is another fifteen deep. I hope I can post a picture... That's one employee behind the gun counter and a line deep of 20+ people waiting to be served. You would think it being the week before gun deer season you could have a few more people to help customers. If it wasn't for the fact that I have a gift card I would go somewhere else. Never me back again!
The customer service I experienced overall at Cabela's in Richfield, WI was absolutely horrendous. My husband and I went there to purchase a gun. We got to the gun department to find a huge line of people and one person working behind the counter. I went to up to a cashier and explained there are several people waiting and only one person working and asked if anyone else was available to help, she laughed in my face and said "Welcome to Cabela's." I could not believe she actually said that to me so I asked to speak to her manager. She pointed at the guy sitting at desk near the front trying to push your stupid credit card that no one wants. I went up to him and explained again, he responded there was nothing he could do about it. He stated he was required to sit up front. When we finally were assisted at the gun counter, the employee could not have been more arrogant and rude. He was not helpful whatsoever. While "helping" us he was very distracted with what another employee was doing and started yelling at him and another customer. Another customer stated he called an hour ago and was told someone could do a mount for his gun. The guy helping us yelled at the customer that no one can help him right now or anytime soon. The customer asked should I grab a number or make an appointment and the employee completely ignored him, walked away without finishing helping us and took the next customer. ARE YOU KIDDING ME?? I have spent hundreds of dollars at Cabela's in the last year and I am considering never buying a thing from you again. I was absolutely disgusted with the attitudes of your employees and how not helpful they were. We had plans to purchase a $600.00 rifle plus a scope and case but based on tonight's experience I will looking else where. Also to mention, we watched 6 people get fed up with the wait the gun counter and leave without being serviced. One customer next to us said he waited for over 30 minutes and also had plans to purchase a gun but said, "forget it I'll go somewhere else".
Great place except for gun purchases. I practically live there except for gun shopping. Tones of outdoor equipment and clothing. Love to browse (and spend money)! I find what I'm looking for that matches my outdoor crazy adventures! One BIG problem resides in the gun department... They carry MANY guns of all types (hunting, hand guns and sporting black guns) but you can't buy any because you can't get access to a sales person. The gun counter is always under staffed! and crowded with people waiting to be helped. The counter staff are saddly unknowable about what they sell... I find myself helping other customers when I'm there and hear the staff providing incorrect or missing information or none because there isn't enough of them! The pick up and background check booth is also understaffed, causing VERY long wait to pick up stuff you already spent a VERY long time to pick out. Other areas of the store are staffed with very nice and knowledgeable "outfitters". The place is a goto destination even for non outdoorsy people!
Cabela S is a US Food place based in Richfield, Wisconsin. Cabela S is located at 1 Cabela Way, Richfield, WI 53076, USA.
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